TERMS OF SERVICE

1. What pilotX is, and what it is not

1.1 pilotX is automation software. You connect your own MetaTrader 5 (MT5) account at a supported broker, choose your rules and risk limits, and switch automation on. pilotX's AI identifies gold (XAUUSD) trade setups and, only when a setup fits your settings, places orders in your account with a stop loss and a target.

1.2 pilotX is not a broker, exchange, bank, investment adviser, portfolio manager or fund. We do not hold, receive, pool or transfer your money. Deposits and withdrawals happen only between you and your broker. We cannot withdraw funds from your broker account.

1.3 Nothing pilotX shows you (signals, trades, activity, examples or content) is investment, financial, tax or legal advice, or a recommendation that trading is suitable for you.

1.4 Supported setup: VT Markets MT5 accounts in USD. During the current phase only demo accounts can be connected. Live-money automation will be offered when we announce it.

2. Eligibility

2.1 You must be at least 18 years old and able to enter a binding contract.

2.2 You may use pilotX only where using it is lawful for you. Live-money automation is available only to customers whose declared country of residence is on our approved list for live service; for all other countries it stays unavailable.

2.3 You are responsible for making sure your trading is lawful for you. That covers your broker account, the instruments you trade, the source of funds, and any foreign-exchange, tax or reporting rules that apply to you (for residents of India, this includes the Foreign Exchange Management Act 1999 and RBI rules). pilotX does not check or advise on this. Do not use pilotX where your trading would be unlawful.

3. Your account

3.1 Give accurate information and keep it up to date. One account per person.

3.2 Keep your login details secret. You are responsible for activity under your account. Tell us at once at [email protected] if you suspect misuse.

3.3 We may refuse, suspend or close accounts that breach these Terms, present a security risk, or where the law requires it.

4. Connecting your broker account, and your authorisation

4.1 To connect, you give your MT5 trading credentials. They are sent to our broker-connectivity provider (MetaApi), which keeps the connection to your broker. pilotX does not store your trading password in its own systems. Withdrawal access is never requested.

4.2 Authorisation. By switching automation on, you authorise pilotX to place, modify and cancel orders and to manage positions in your connected account, only within the rules and risk limits you set (maximum risk per trade of 1–10%, and a total planned open risk capped at 20% of your balance), until you pause, cancel or disconnect.

4.3 You can pause at any time: new trades stop, and unfilled pilotX orders are cancelled. Open positions keep their stop loss and target until they close. You can also close positions yourself in your broker platform at any time; pilotX will not reopen them.

4.4 You remain responsible for your broker account, including margin, leverage, fees and your broker's terms.

5. Risk

5.1 Trading leveraged products such as gold CFDs carries a high risk of loss. You can lose some or all of your trading capital. A stop loss limits a planned loss but is not guaranteed: gaps, slippage, spread and broker execution can make losses larger than planned.

5.2 Past, demo or example results do not guarantee future results. pilotX may make no trades for long periods. Automated decisions can be wrong. Technology, connectivity, broker and market failures can occur.

5.3 Read the Risk Disclosure before you switch automation on.

6. Fees

6.1 Demo is free. No fees are charged on demo accounts.

6.2 For paid plans, fees, GST, billing cycles (every 30 days, in advance), the profit share on new profit, currency conversion, failed payments, cancellation and refunds are set out on the Pricing page and in the Refund & Cancellation Policy, which form part of these Terms. Prices exclude GST.

6.3 Payments are processed by our payment provider (Razorpay). We never collect fees from your broker account.

6.4 If a payment is overdue for 72 hours, new trades are suspended until it is paid. Open positions remain managed.

7. Acceptable use

Do not: misuse or attack the service; access accounts or data that aren't yours; reverse-engineer, copy or resell the service or its signals; use it to break any law; or connect an account you are not authorised to trade.

8. Intellectual property

pilotX, its software, models, content and brand belong to us or our licensors. You get a personal, non-transferable, revocable right to use the service under these Terms. Your account data remains yours (see the Privacy Policy).

9. Availability and changes

9.1 We aim for continuous operation, but the service may be interrupted for maintenance, upgrades or events outside our control. There is no guaranteed uptime. Outage credits are described in the Refund & Cancellation Policy.

9.2 We may change features. We give at least 30 days' email notice of price increases or material changes to these Terms. If you don't agree, you can cancel before they take effect.

10. Liability

10.1 pilotX is provided "as is". To the extent permitted by law, we give no warranty that it will be profitable, error-free or uninterrupted.

10.2 We are not liable for trading losses, lost profits, or losses caused by your broker, market conditions, your settings, or events outside our reasonable control.

10.3 Our total aggregate liability is limited to the greater of ₹10,000 or the fees you actually paid to pilotX during the 3 months immediately before the event giving rise to the claim. Your broker balance, trading capital, unrealised profit and market losses are not fees paid to pilotX.

10.4 Nothing in these Terms limits liability that cannot be limited by law.

11. Ending the agreement

You can cancel at any time (Refund & Cancellation Policy). We may suspend or end your access for a serious or repeated breach, non-payment, or legal requirement, with notice where reasonable. On termination, new trades stop. You keep control of your broker account and any open positions.

12. Governing law and disputes

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Ernakulam, Kerala, the city of our registered office. Please contact us first; most issues are resolved quickly.

13. Grievance officer and contact

Grievance Officer: Vipin Vinitha, Uviqo Technologies Private Limited, C/O Mohammed Ubais A A, A Square Building, Edathala P.O., Ernakulam, Kerala 683561, India, [email protected]. We aim to acknowledge complaints within 24 hours and to resolve them within 30 calendar days, sooner where the law requires. Support: [email protected].